How Happy Are Your Clients?

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I bet you know what your AVVO rating is. And, you probably know your Yelp star rating. But, do you know what you Net Promoter Score (NPS) is? Even if you’re not familiar with the term, I’m pretty sure you’ve been asked to rate someone using the system.

How to Get More Out of Your Time in the Office with Deep Work

Tom Martin Commentary, Review Leave a Comment

The hullabaloo of modern life: it’s inescapable. Devices beep, buzz, chirp and ring. Just this morning you may have overheard or said yourself: “My inbox is flooded,” “Have you checked your twitter feed?,” “Did you see what she posted on Facebook?,” “Oh those pictures you posted on Instagram are adorable!,” “Have you tried out that bot on Messenger?” And you …

4 Keys to Small Firm Marketing Success

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Take marketing seriously It’s an irony of life that we think the work others do is simple while our own work requires careful thought and judgment. Lawyers deal with this all the time when clients try to commoditize what they do (e.g., it’s just a form). Yet, lawyers tend to do exactly the same thing to marketers.