Dina Eisenberg Interview: How to Exceed Client Expectations and Get Paid Doing It

Entitled “How to Exceed Client Expectations and Get Paid Doing It,” this teleconference was an interview of Dina Eisenberg (Intentional Lawyer) by Host Tom Martin (LawDroid) and sponsored by GLSA.

Just a few of the topics covered during the 45 minutes interview include:

• Defining client expectations before they become clients
• Tactics and strategies for improving client experience
• How to tell your compelling story and value your time
• Follow through and get paid for providing client value

Group Legal Services Association (GLSA), an affiliate of the American Bar Association, is a professional membership organization representing the legal services plan industry. GLSA is committed to providing individuals, plans, unions, employers, and provider attorneys with access to information involving all phases of the legal plan industry.

About Tom Martin

@lawdroid Tom is a legal bot advocate, author and speaker. He is a lawyer and founder of LawDroid (a bot development and consulting company for the legal industry). Tom is also co-founder of Vancouver Legal Hackers, advisor to ATJ Tech Fellow Program, member of ARAG Technology Innovation Committee, and Chair of Education for Group Legal Services Association. Born and raised in Los Angeles, California, Tom now lives in Vancouver, Canada with his wife and two daughters.

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